Training to help improve India’s tourist customer service

100,000 Indian workers to get tourism training

Up to 100,000 tourism workers are to receive training as part of an initiative from the Maharashtra Tourism Development Corporation (MTDC).

The two to four week training, to be delivered by private and government institutes, will be designed to not only improve customer service skills but boost technical know-how, the Times of India reports.

MTDC general manager Kishori Gadre told the news provider that many in the tourism sector in Maharashtra are not formally trained.

“The tourism industry is growing at an unprecedented rate,” he said.

“Workforce in the lower rung of the organised sector and those in the unorganised sector do not receive any training in their vocation.”

He added that training lifeguards and guides would be a priority.

Maharashtra, which borders the Arabian Sea, is one of the largest states by both area and population. The state capital is India’s largest city Mumbai, which is served by the Chhatrapati Shivaji International Airport.

Written by Alex Cochrane

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