Fierce competition in the aviation industry has led to airlines taking innovative steps for higher customer satisfaction. The article looks at unique products and services that two UAE based airlines, Emirates and Etihad, offer to lure travellers to book flight tickets with them.

With airlines the world over adopting cutting-edge technology and promoting increased level of customer satisfaction, air travelling is only becoming more desirable. Facilities like spacious seats have made way for lie-flat beds, boxed lunches have been overthrown by a la carte meals and entertainment is given significance when it comes to the airlines luring travellers to book flights with them. The European and American carriers made a head-start in this direction which transformed them into iconic brands of the industry. Emirates and Etihad, the Middle Eastern carriers from UAE may be late-entrants, yet they have gradually caught-up with their western counterparts. Armed with their supreme hospitality tenets and incredible array of passenger services and amenities, these airlines have in fact raised the bar for customer satisfaction. Read on to know about UAE based Etihad and Emirates’ unique offerings which ensure that buying air tickets with them delivers an enjoyable and memorable flight experience.

Etihad Airways

Etihad Airways, the national carrier of UAE, with its hub at Abu Dhabi, is known to delight flyers with some exclusive indulgences. Etihad operates direct flights from Abu Dhabi, UAE, to London, Manchester and Edinburgh in the United Kingdom. It connects many other cities in the UK with flights operated in partnership with its codeshare partners.

  • The airline offers a comfortable flight experience across all classes. Its First Class cabins are ‘upholstered in Poltrona Frau leather’, the same that adorns the interior of a Ferrari. Besides, there is a dedicated chef for each passenger who books tickets for First Class Travel!
  • Travellers booking Etihad flights can make use of the Etihad Meet & Greet Service, which is a novel initiative of the airline to ensure a hassle-free experience at Abu Dhabi International Airport for fliers and their family, friends and business clients.
  • Passengers arriving and departing London Heathrow can relax and unwind at Etihad Airways First & Business Class Lounge.
  • Passengers booking tickets for airline’s premium class flights can enjoy Etihad Chauffeur in over 25 cities, throughout the world. It is a door-to-door luxury sedan service, complete with a personal chauffeur. Etihad Chauffeur can be booked online. Further, free coaches between Abu Dhabi International Airport and Dubai and Al Ain are provided to passengers flying with the UAE’s national carrier.
  • Etihad’s flights popularity among families is escalated by its policy to let people pool the Etihad Guest Miles earned by anyone in their family into one single account. This allows family members to share and enjoy benefits of the frequent flyer programme. Moreover, by nominating a Family Head, patrons can fashion a ‘Family Membership’ with up to eight Family Guests allowed to join.
  • With the carrier’s Premium Connect, luxury seekers can book their travel aboard a private jet or a helicopter, serviced by the award-wining operator from the UAE, the Royal Jet and the leading aviation service provider Falcon Aviation Services, respectively.

Emirates

Another carrier from the UAE, Emirates is regarded one of the ‘fastest-growing’ airlines in the world. Emirates offers eight daily direct flights between Dubai and London aboard the very latest aircraft, including the A380. Besides London in the UK, Emirates offers tickets for flights to and from Birmingham, Glasgow, Manchester and Newcastle.

  • Comfortable seating is one of the highlights of Emirates across all classes. First Class flyers will surely appreciate the opulence of the airline’s Private Suites, each fully-equipped with a sliding door, a personal mini-bar, changeable ambient lighting, on-demand entertainment on touch screen televisions. Vanity table, mirror and wardrobe are other features in the Private Suites. All Emirates A380 and Airbus A340-500, and most Boeing 777 aircraft have Private Suites.
  • Flyers boarding Emirates’ flights to and from the UK can access the airline’s lounges not just at Heathrow but also Gatwick Airport in London, subject to eligibility.
  • Emirates Airlines allows the usage of mobile phones on its select flights. Select A380s and Boeing B777s also feature GPRS/EDGE services.
  • Emirates has the largest fleet of A380s, the world’s biggest passenger aircraft, and perhaps the most popular and sought after too for a unrivalled flying experience. The Emirates’ A380s, currently, fly to over 30 destinations around the world. The abundant availability of tickets for economy and the premium class seats across its fleet of A380s certainly makes Emirates a preferred choice for those looking to book A380 flights to Dubai in UAE and beyond.
  • Parents flying with children will be able to enjoy Emirates’ priority boarding and will have access to changing tables and a complimentary stroller at the Dubai International Airport.
  • The carrier’s Emirates Executive is about luxury of flying in private jets, which, replete with aesthetically designed Private Suites and most extraordinary and unmatched passenger facilities, fly both within and outside the airline’s network.
  • Skywards Skysurfers programme offers hosts of rewards for children who are frequent travellers. Miles earned on booking air tickets can be redeemed for free flights, as well as toys and books. Free trips to Dubai’s Wild Wadi Water Park can also be availed with miles earned.

Southall Travel
CustomerSupport

Call Southall Travel for the best deals

Phone 0208 843 4444

WHY OUR CUSTOMERS LOVE US?

Offering dependable travel solutions from the UK to the world over since 1984, we've gained the trust of a loyal customer base. Our customers know they can rely on us to offer the best prices and to provide impartial, expert advice on finding travel solutions to match their interests, time and budget.

  • Exclusive Deals for Hundreds of Destinations
    Exclusive Deals for Hundreds of Destinations
  • 24/7 Expert Assistance
    24/7 Expert
    Assistance
  • Price Match Guarantee*
    Price Match Guarantee*
  • No Fee
    No Fee on Credit & Debit Card
  • ATOL Protected
    ATOL
    Protected
  • Flexible Payment Options
    Flexible Payment Options & Low Deposits
Average Customer Rating star ratingstar ratingstar ratingstar ratingstar rating 4.7/5 feefologo
Independent Service Rating based on 6,734 verified reviews. Read all reviews
Golden Trust Awards
star ratingstar ratingstar ratingstar rating

Staff was able to solve my travel task quickly with high level knowledge.

Trusted Customer - Dec 24, 2024
star ratingstar ratingstar ratingstar ratingstar rating

They got me flights that worked for me

Trusted Customer - Dec 24, 2024
star ratingstar ratingstar ratingstar ratingstar rating

Nice staff and trying to satisfy the customers to give multiple options so good work

Trusted Customer - Dec 24, 2024
star ratingstar ratingstar ratingstar ratingstar rating

Am a returning customer. I have always trusted Southhall travel. Great services...

Mr Francisco Macharia Mbugua - Dec 24, 2024

Booking is safe with us! Your holiday is ATOL protected.

  • Certification logo
  • IATA logo
  • Protection Logo

Visit www.gov.uk/foreign-travel-advice for latest destination travel advice from the Foreign Commonwealth & Development Office (FCDO) including Covid19 travel advice, security and local laws, and passport and visa information.

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. If you have booked a flight only where the ticket is not issued immediately, your flight will be protected under our ATOL. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to www.atol.org.uk/ATOLCertificate

©2025 Southall Travel - All rights reserved

Cross Would you like a free callback in 5 Seconds.
Cross
Need help finding the best airfare or holiday deals?

London Heathrow to Dubai Intl

Economy

from £384*

0208 843 4444

24 hours a day / 7 days a week

"This would take a few moments. Please wait!"

newsletter Subscribe

Subscribe to Our Newsletter

Be one of the first to hear about our exclusive offers on flights & holidays, travel inspiration and the latest travel news.

Welcome to Southall Travel

We use cookies to improve your experience on Southall Travel and show personalized content, depending on your settings. See our Privacy Policy for more information.

X Choose your cookie preferences
  • Essential

    Our website can't operate properly without essential cookies. We only collect the minimum personal information needed to provide services on awayholidays.co.uk. You can disable these cookies in your browser but parts of southalltravel.co.uk may not work.

  • Analytics

    We use analytical cookies to measure how you use our website and help improve southalltravel.co.uk.

  • Marketing

    We use marketing cookies to display personalised advertisements on other sites you may visit. We work with approved partners to deliver relevant content and measure the effectiveness of these advertisements.

  • Functional

    These cookies let us save the choices you make and some of the information you provide when browsing southalltravel.co.uk. They don't track your browsing activity on other websites. Without functional cookies, southalltravel.co.uk may not work reliably.