Airlines are beginning to take on board the demand for a 24-hour period during which customers would be allowed to adjust their flight details, it has been claimed.
Carriers have responded to a call made last week by the Air Transport Users Council (AUC) to allow customers a 24-hour window to change their personal details free of charge after booking cheap flights online.
According to the AUC, Flybe is the latest travel firm to adopt the rule, joining other firms such as easyJet and Jet2.
BA and Bmi already offer their customers the chance to adjust any mistakes within one day, it added.
The AUC stated last week that if all airlines allow this, it would help to “cut out haggling between airline and complainant about where the fault lies and allow customers to book air tickets over the internet with greater confidence”.
Meanwhile, according to Ian Bradley, a spokesperson for the Association of Independent Tour Operators, the British tourism industry is in a much better situation than it was last year at the height of the recession.
Written by Alex Cochrane
